Introduction

Over the years I have found the same questions pop up, I’ve detailed these below. Should you not find an answer to your question please feel free to get in touch and I’d be happy to help.

FAQ’s

Where are you based?
I’m based in St Neots, which is near to Cambridge.

Can you work on site?
No, sorry I only work remotely from my home office.

Are you able to come into our offices for a briefing?
If you’re within a 30 minute radius of my location we can meet in person. If you’re further away I recommend we setup a conference call to discuss your project.

Could you make changes or bug fixes to my existing site?
Sorry, no. I only take on new builds.

Would you work with a theme I’ve bought?
I’m afraid not, I specialise in bespoke builds only.

Will you sign my NDA / contract?
Sorry no, I don’t sign any NDA’s or contracts.

What’s your office hours?
I work 0900 to 1700, Monday to Friday (excluding public holidays).

Are you VAT registered?
No, I’m not VAT registered.

How do you quote for work?
All projects are costed on a flat-rate basis, based on agreed deliverables. As long as these don’t change, neither will the cost.

Do you require a deposit?
Yes, I require a cleared deposit of 50% prior to starting the build.

How does billing work?
A cleared deposit of 50% of the total cost is required before the build commences. On completion of the build I’ll invoice for a milestone payment of 25% of the balancing payment, once cleared this allows me to release the source code to your server for further testing and population. The balancing payment is due 14 days after the cleared milestone payment has been received.

What do you need from me to provide a quotation?
I would ask if you could provide visuals for all required page templates, these should cover all three major breakpoints (mobile, tablet, desktop). A site map and functional specification document is also required. Artwork must be signed off before I quote as any changes will affect costing.

What file format should my artwork be in?
Either layered Photoshop PSDs or Sketch files.

Do you support IE 9 or 10?
Due to the limitations of these versions, no. I support latest versions of IE 11 and Edge.

Are you able to offer white label services?
I’m afraid not as I secure work based on examples of previous builds.

Can you work on our staging servers?
Sorry, no. Source code will only be released once once payment is received in full. You can keep track of the build as I work locally and push daily previews to my staging server.

Can I populate my WordPress site on your staging server?
My staging server is setup for previews only, it comes with no redundancy / backup conveniences. Therefore content population should be carried out on your own staging server once the build is complete.

How do you QA test
I test on a live devices including a Windows machine (no emulation), Mac, iOS devices and Android.

Do you offer a warranty / guarantee on your work?
Yes, 14 days. Once the site is built and parked on your staging server you have 14 days to test and alert me to any bugs. Issues that are due to my own error will be fixed at no additional cost, however I’m unable to offer a warranty on third party software and plugins.